• If you are dissatisfied with your purchase for any reason, full priced items in original condition are returnable for refund or exchange within 7 calendar days after receipt of your order from the courier.
• Discounted or customized items are final sale and not eligible for return.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Carina Jewels is also not responsible for items damaged or lost in transit.
• If your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. We will also notify you of the approval or rejection of your refund.
• If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We reserve the right to reject any item/s that does not meet the requirements of our return policy.
• If, for any reason, you are unsatisfied with your purchase, please contact wearcarinajewels@gmail.com to request a return.

Maintenance, repair, sizing or other service performed by someone other than Jewelry by Carina Jewels will void your Manufacturer Warranty.

18k Gold Plated jewelry is not impervious to normal wear, activities or trauma. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
• Bail and hooks, in general, wear over time and may require “building up” or restoration work as normal wear.
• Bent, caught or worn out bails and hooks due to normal wear or other damage.
• Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.