Frequently Asked Questions
Our Jewelry
What is your jewelry made of?
In the description of each product, you’ll find exactly what the piece is made of. Usually, our jewelries are made of Stainless Steel with 18k Gold plating.
All jewelry is hypoallergenic, nickel-free, cadmium-free, and lead-free.
Does your jewelry tarnish?
While our extra-thick layers of gold help them resist tarnishing, all natural metals can tarnish over time.
To keep your jewelry in perfect condition, we recommend following our care instructions, but if your jewelry is still tarnished, you can gently polish it with the polishing cloth to restore its natural shine.
Others
What are your payment methods?
We accept all major credit cards. Payments are secured by Paymongo and all personal information is encrypted - we do not store any of your financial data.
Bank Transfer and GCash Payments are also accepted through Paymongo.
Why was my payment declined?
Oh no! Here are a few things to check if your payment did not go through. Check that your card’s billing details (such as the security code and billing address) match, check that your card is not expired.
Where do you ship from?
We're based in Metro Manila, Philippines.
Do you ship to other countries?
Yes, we ship world wide via registered mail. Please refer to Worldwide Shipping.
What are the shipping options?
DOMESTIC: We ship via J&T Express. Tracking numbers will be sent to your registered mobile number and/or e-mail address.
INTERNATIONAL: We ship via Registered Airmail. Tracking numbers will be sent via e-mail.
*Local charges like tax and duties (if applicable) must be covered by the customer.
Can I have my order picked up via Grab, Lalamove, Mr. Speedy, etc.?
Yes, but we'll just have to make sure that the package is ready for pick up.
To check the rate, pin Quirino Memorial Medical Center, in the delivery app. Exact address will only be provided once purchased,
How long will it take for my order to ship?
One business day after checkout for local orders! For all orders made over the weekend, shipments are on Monday.
How long it will take for my order to arrive?
LOCAL:
We want your jewelry to get to you as soon as possible but please allow 2-3 business days for them to arrive for Metro Manila orders, and 5-7 business days for Provincial orders.
INTERNATIONAL:
Please refer to Worldwide Shipping.